Please note**We’re doing our best to get your orders to you as quickly as possible, however, due to increased Covid related challenges, and increased volumes, our delivery partners may experience some delays – so you may notice your order taking a little longer than usual to reach you.



Next day dispatch on orders placed before 4pm on in-stock items.

Rumbie & Co. uses third party service providers for all shipping services. Please note the following information where product shipping is concerned.

Shipping fees apply and will be calculated at the checkout

Our shipping partners offer door-door service ONLY, no delivery to PO BOX or Parcel lockers

Customers who choose uninsured methods of shipping, agree and accept that neither Rumbie & Co. or our shipping partners will be held responsible for any lost parcels or damage that occurs during transit.

–  Any loss of uninsured parcels or damage to items within is subject to an investigation with our shipping partners and is not guaranteed to be replaced or credited. 

–  At your request, you can ask for the parcel to be left at your premises without a signature. Rumbie & Co will not be held liable for any missing parcels

–  In some selected areas, our couriers can leave your parcel at the local news agency./ You will receive a delivery slip under your door instructing you to collect your parcel within 10 days. Failure to collect in the given timeframe will result in your parcel being sent back to the sender. Customers will incur shipping fees (that of the courier) to have this order resent.

Please note, shipping insurance DOES NOT cover your parcel from theft if you instruct the courier to leave the delivery at your door/premises.


Once your order has been collected by our shipping partners, we estimate delivery for:

Sydney local areas: 1-3 Business days 

National: 6-9 Business days

International: 14-27 Business days

Once your order has been dispatched, you will receive a tracking number which allows you to check the delivery progress of your order. Should you need further assistance you can email us at [email protected] and we will look into it for you. 

Please note:

  • Our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.
  • Our delivery time guidelines are based on business days, which only includes Monday – Friday and excludes public holidays. 

Parcels are delivered by Sendle Couriers 

Yes, we ship to over 100 countries across the world!

If your country doesn’t appear as an option please feel free to get in touch via email at [email protected]

We accept all card payments, Paypal, Apple Pay, Afterpay, Zip Pay and Klarna.

Once your package is shipped, you will receive an email notification on how you can track your delivery.

If you purchase from outside of Australia, you, the buyer, are responsible for all customs & duties associated within your own country.

For detailed information, we recommend contacting your local customs office or reading our Customer Service page.

Please refer to our returns policy.

Our courier’s pricing system is based on the size and weight of your order. Pricing will be allocated at the time of purchase

We endeavour that this never happens. If on the off chance that one or more of the items you’ve ordered is out of stock, your order will be placed on hold (unless otherwise mentioned) until the available item(s) comes back into stock. You will also receive an email with details moving forward to get you curl care going.

If you would like an update on when a product will come back into stock, please email us at contact@rumbie.

You will find the returns and exchange policy here

If you’d like to return an item to us, please view our return information page here.

Please contact the Service Team at [email protected], or by calling us on (02) 93180698 (9am – 5pm AEST, Monday to Friday, excluding national public holidays). You can also contact us via our online chat for further information. You can view our privacy policy here, and our terms and conditions here.

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